In the competitive world of business global expansion, advertising is a key way for developers to attract users. However, the rise in user complaints has become a major concern, risking account restrictions or even permanent bans. To solve this problem, ROIBest introduces the “Complaints Center” — a first-of-its-kind feature that helps developers redirect 80% of complaints through a self-managed channel. This reduces the risk of account bans, eases support operations, and drives smoother global growth.
Why need "Complaints Center"?
Major ad platforms like Google, Meta, and TikTok have strict processes for handling user complaints and excessive complaints can lead to ad removals or account suspensions. Traditional methods of handling complaints present two key challenges:
- Complaints are sent directly to the platform, leaving developers unable to prevent or resolve them.
- Complaints are spread across multiple platforms, making it difficult and inefficient to manage them.
ROIBest’s “Complaints Center” addresses these challenges by redirecting complaints through a controlled channel, reducing the likelihood of platform penalties, and offering a unified system for managing user complaints across ad platforms and accounts.
Build Your "Complaints Firewall" in 3 Easy Steps
- Select Your Audience: Developers can choose specific user groups, like “installed users,” “launched users,” or “paid users,” to collect their potential complaints. This ensures complaints from valuable users are handled first, avoiding unintentional actions by non-target users.
- Seamless Redirection: When target users revisit your ad, ROIBest automatically replaces the platform’s complaints button with an access leading them to the developer’s custom complaints page. No extra steps are needed from the user.
- Unified Management Across Platforms: The feature gathers complaints from multiple ads and accounts across platforms like Facebook and TikTok. Developers can quickly identify issues and adjust their ad strategy.
Key Benefits for Developers to Save Costs and Boost Efficiency
- 80% Less Risk of Bans: Most complaints are redirected to a self-managed channel, significantly reducing complaints submitted directly ad platforms and minimizing ban risks.
- Easier Customer Support: Standard templates and dashboards help teams quickly handle and categorize feedback, speeding up resolutions.
- Cross-Platform Support: One integration setup covers all major ad platforms.
- Data-Driven Optimization: Complaint reasons and user data are used to improve ad creatives and adjust strategies.
Example Use Cases
- A/B Testing for Ads: A social app running two ad creatives on TikTok used the “Complaints Center” to find that most complaints about Creative B were related to “Clickbait.” The team then quickly took it down and optimized it, preventing issues across other ad accounts.
- High-Value User Retention: The “Complaints Center” provides a dedicated complaint channel for paid users, with priority support to improve satisfaction and retention.
As ad standards grow more stringent, ROIBest’s ‘Complaints Center’ is more than just a risk management tool—it’s a strategic asset for developers. By giving developers control over complaints, ROIBest helps businesses create an efficient ad cycle with “less bans, lower costs, and higher conversions.” Every dollar spent on ads counts.
Try ROIBest’s “Complaints Center” and give your global ad accounts the protection they need!
About ROIBest
ROIBest, as the pioneer in non-removable Android apps, boasts the largest market share and user base.
Our clients include leading companies in gaming, short drama, social network, and tools & utilities industries, such as ShortMax and EWORLD.
Our solutions built of progressive web app (PWA) technology address issues for Android app developers such as app review processes, being removed from the Play Store, and Google Pay commissions. The unique ROI-enhancing features developed by ROIBest can boost conversions by over 10% and reduce the risk of ad bans, driving more traffic to the business.
